Accessibility
BWG Transit through Argo provides an on-demand transit with accessible features to ensure all riders have fair and safe access to our service.
Every BWG Transit bus includes the following accessibility features:
- ramps with audible and visual warning indicators
- forward-facing wheelchair/mobility aid space
- easily reachable stop request buttons in the Priority Seating area
- space to safely stow mobility aid devices
Argo buses include both a Priority Seating area for people with disabilities and a Courtesy Seating area for passengers who may benefit from a seat but do not have a disability, such as support persons, expectant mothers, or people with small children in strollers.
Accessible Transit Services Handbook
This handbook is your guide to travelling safely and independently on BWG's transit system. Use it to help you plan your trip, locate accessible services, or contact us.
Support Person Program
If you require a support person to accompany you on BWG Transit, complete a Support Person Pass application. Support Persons travel for free to assist you throughout your journey.
The document is a fillable PDF, so you can print the document and then write in your information, or fill it out online and then either print it or select the e-mail option in your browser window. The address and e-mail to return it to are included on the form.
BWG Transit – Emergency Preparedness and Response Procedure
Keeping all customers safe is our top priority. BWG Transit personnel and emergency personnel are trained and equipped to handle all types of emergencies. Situational conditions and the individual customer needs are considered when determining the best strategy for each unique circumstance.
Wherever possible, BWG Transit staff will assist customers to safely clear from the bus the same way they do under normal circumstances.
BWG Transit – Emergency Preparedness and Response Procedure
Applies to all BWG Transit employees, contractors, and third-party service providers involved in delivering conventional and/or specialized transit services.
Integrated Accessibility Standards Regulation (IASR), O. Reg. 191/11 – Section 37 (1):
a) shall establish, implement, maintain and document emergency preparedness and response policies that provide for the safety of persons with disabilities; and
b) shall make those policies available to the public. O. Reg. 191/11, s. 37 (1).
Policy Statement
BWG Transit is committed to ensuring the safety and inclusion of all passengers during emergencies. Our procedures incorporate accessibility principles and respond to the diverse needs of passengers with disabilities.
Guidelines for Accessibility in Emergencies
- Accessible Information Emergency procedures, evacuation plans, and communication protocols are available in accessible formats upon request.
- Visual, auditory, and mobility-related accommodation (e.g., signage, alarms, announcements) are integrated on vehicles.
Staff Training
- Assisting passengers with disabilities during emergencies
- Using accessibility equipment and communication supports
- Sensitivity and awareness training to support individuals with disabilities
Communication During Emergencies
- Emergency information will be communicated in accessible ways, including alternative formats and communication methods as required.
- Staff will support passengers using assistive devices or non-verbal communication tools.
Equipment and Infrastructure
- All emergency and accessibility equipment are maintained in compliance with legislative standards.
- Daily inspections by bus operators confirm the functionality of key equipment such as ramps, lifts, tie-downs, and securement systems.
- Service provider staff prioritize repairs to accessibility equipment.
- Vehicles with inoperative accessibility features will be removed from service until fixed.
Emergency Procedures - Vehicle Maintenance and Emergency Equipment
All buses in operation for BWG Transit are equipped with:
- Two-way radio communication with a supervisor
- Fire extinguisher
- First aid kit
- Emergency reflectors
Daily pre-trip inspections ensure all equipment is operational, including accessibility features.
Emergency Procedures - Scenarios
Vehicle Breakdowns or Stops
- The bus operator safely pulls over and notifies the supervisor/technician.
- If unable to continue, a replacement vehicle is dispatched.
- Passengers are advised to remain onboard unless it is unsafe to do so.
Accidents and Injuries Operators will:
- Call 911 if there are injuries or evacuation needs
- Notify dispatch and inform emergency services if assistance is needed for passengers with disabilities
- Provide access to the first aid kit
- Stay at the scene until emergency responders arrive
Vehicle Fire Operators will:
- Pull over, shut off the engine, open doors, and call dispatch for emergency services
- Advise passengers and assist with deboarding, prioritizing those with disabilities • Use the fire extinguisher if safe to do so
- Prevent re-entry and await emergency responders
Medical Emergencies
Operators will:
- Assess the situation and call 911 if required
- Notify dispatch and provide access to first aid supplies
- Clearly communicate the location to passengers needing to deboard
- Request supervisor support if additional assistance is needed
Natural Disasters
- Management monitors weather alerts and may suspend service in severe conditions to ensure safety.
Emergency procedures will be:
- Posted on the BWG Transit website in accessible format
- Provided in alternate formats upon request
- Reviewed and updated as needed, especially after major incidents or legislative changes
This procedure is reviewed annually to maintain compliance with AODA requirements and reflect current emergency practices.
For questions or accessible versions of this policy, contact:
Clerk’s Office Phone: 905-775-5366
Email: accessibility@townofbwg.com
Website: www.townofbwg.com
Last Updated: October, 2025
Accessible Taxicab Services
Residents with mobility needs can also enjoy safe, reliable, and fully accessible transportation through two of BWG's local taxi service providers. Click here to learn more.
Please note that taxicab rates are subject to the individual service provider and are not reflective of BWG Transit rates.
Provide Your Feedback
If you have feedback - either positive or negative - regarding the accessibility of our BWG Transit system, please let us know.
CNIB ID Card Holders
Registered CNIB customers can use their CNIB one-piece photo ID card as a full-fare transit pass on all routes.
Sign up to our Newsletter
Stay up to date on the city's activities, events, programs and operations by subscribing to our eNewsletters.