Privacy Policy

By using the Gwilly Virtual Assistant, you acknowledge and agree to the terms outlined in this disclaimer, including the collection of your chat interactions. If you do not agree with these terms, please refrain from using the Virtual Assistant.

Gwilly is a pilot project and is continuously evolving. The information it provides may change over time as a result of:

• User interactions and feedback
• Updates to the underlying AI model
• Changes to the TownofBWG.com website
• Platform or system updates
• The addition of new data sources or training content

As such, the accuracy, completeness, or relevance of Gwilly’s responses may vary.

Please note that Gwilly is intended for general informational purposes only. It does not provide legal, professional, or official advice. Users are responsible for verifying all information provided before relying on it or taking any action. Any critical, time-sensitive, or formal inquiries should be directed to Town staff through official channels.

Disclaimer of Liability

The Town of Bradford West Gwillimbury makes no representations or warranties regarding the accuracy, reliability, or completeness of information provided by the Gwilly Virtual Assistant. Use of the Virtual Assistant is entirely at your own risk.

The Town does not accept any responsibility or liability for any damages—whether direct, indirect, incidental, special, exemplary, economic, or consequential—arising from your use of the Virtual Assistant or your reliance on any information it provides.

The Town of Bradford West Gwillimbury reserves the right to modify or update this disclaimer at any time without notice. Continued use of the Virtual Assistant following any changes will be considered acceptance of the updated terms.

Questions or Concerns:
For more information about this collection or to request access to your personal information, contact:

Clerk’s Office
Town of Bradford West Gwillimbury
100 Dissette Street, Unit 7 & 8, Bradford, Ontario L3Z 2A7

905-775-5366 ext. 1100

Click to email the Clerks Division

If you direct an online inquiry through the Town’s contact form, or complete one of the many online forms on our website, we will ask you to provide your name and email address for the purpose of responding to or processing your inquiry. Encryption technology protects personal information during transmission. A security icon will be displayed in your browser window. When personal information is requested, you will generally see a notice outlining our legal authority to collect it and include the following information:

• The purpose for collecting the personal information
• Who to contact if you have any questions about these practices

The Town of Bradford West Gwillimbury logs HTTP requests to our web server. These logs record the IP address of site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) requesting a URL. The Town cannot identify you from this information. We do not link information with the identity of individuals visiting our sites unless an attempt to damage our site has been detected.

Some Town webpages use cookies for one of the following three practices:

1. Single-session cookies, which log users over a single session and do not maintain data over multiple sessions or visits.
2. Multi-session cookies for use in web analytics, which log users over multiple sessions purely to gather data to analyze web traffic statistics.
3. Multi-session cookies for use as persistent identifiers (persistent cookies), which log users’ activities over multiple visits with the intent of remembering data, settings, or preferences unique to that visitor.

The Town's website uses persistent cookies to improve user experience by remembering settings related to functionality. Other multi-session and single-session cookies are used in combination with the website’s analytics software for website improvements.

You have the ability to accept or decline cookies. By declining cookies, use of interactive features or online services that depend on cookies will not function as intended. If you choose to accept cookies, all browsers offer the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be automatically recreated upon a return visit.

Notice of Collection Statement – Use of Artificial Intelligence (AI)

The Town of Bradford West Gwillimbury is committed to protecting the privacy of individuals while ensuring the responsible use of emerging technologies. In accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), personal information is collected, used, and disclosed in a lawful and transparent manner.

Purpose of Collection:
The Town may use Artificial Intelligence (AI) technologies to enhance the delivery of municipal services, including but not limited to customer service, data analysis, process automation, public safety monitoring, and infrastructure management. These technologies may involve the collection and analysis of personal information to support decision-making, service optimization, or policy enforcement.

Legal Authority:
This collection is authorized under sections 11 and 227 of the Municipal Act, 2001, and is in accordance with MFIPPA.

How Your Information is Used:
Information collected through AI-enabled systems may be used to:

• Improve operational efficiency and public service delivery
• Respond to resident inquiries more effectively
• Support evidence-based decision-making
• Monitor compliance with municipal bylaws
• Enhance community safety and well-being

Disclosure and Retention:
Personal information collected may be disclosed to internal departments or authorized service providers under agreement with the Town, only for the purposes stated. The information will be retained in accordance with the Town’s Records Retention Schedule and securely disposed of when no longer required.

Questions or Concerns:
For more information about this collection or to request access to your personal information, contact:

Clerk’s Office
Town of Bradford West Gwillimbury
100 Dissette Street, Unit 7 & 8, Bradford, Ontario L3Z 2A7

905-775-5366 ext. 1100

Click to email the Clerks Division

The Town of Bradford West Gwillimbury will not sell personal information to any third party. We will ensure that personal information will not be disclosed to any individual, agency, or other government authority except if required by Canadian Law. Sometimes we must share your personal information with others in order to serve your needs, Personal information may be used for statistical or comparative analyses prepared by or on behalf of the Town of Bradford West Gwillimbury provided that summary results cannot be associated to an identified individual or business.

The Town of Bradford West Gwillimbury makes every effort to ensure that links to external content are current and appropriate. We encourage site visitors to view the posted privacy statement whenever interacting with any website. Please report broken or inappropriate links. We are not responsible for the private practices of websites linked to this site.

The content on the Town of Bradford West Gwillimbury’s website has been provided as a public service. While every attempt has been made to ensure its accuracy, we make no warranties or representations, express or implied, concerning the accuracy, reliability, or completeness of the information contained in or linked from the website. In the event of a discrepancy between the information contained on the website and the information contained in the records of the Town of Bradford West Gwillimbury, shall be deemed accurate. Under no circumstances shall the Town of Bradford West Gwillimbury be liable for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of, or the inability to use, site content.