While our operators do their best to avoid damage to property, unfortunately it can occasionally occur due to the use of large, heavy equipment during frequently unpredictable conditions. After reviewing the information below, if you believe the Town is responsible for damage to your property, please contact our Administration Office by calling 905 775 5366.
Landscaping
The Town is not responsible for damages to any decorative elements that abut the curb or sidewalk, such as concrete curbing or wood ties. All decorative items that abut sidewalks and curbs should be flush 50 cm (18") from the edge of the curb or sidewalk to reduce the chance of damage to your property and snow removal equipment, and prevent injury to operators. To minimize the chances of damage, homeowners should properly mark decorative elements during the winter and observe proper installation techniques.
Mailboxes
It is the responsibility of the owners of rural mailboxes to ensure their box is securely mounted and correctly placed on the municipal road allowance, and to inspect it periodically. Plows do not intentionally hit mailboxes, but accidents happen. Most damage to mailboxes is due to them being brittle, decayed or improperly installed. Snow is compacted as the plow pushes through and moves to it towards the edge of the road, thus increasing the weight of the snow as it comes off the plow blade. The combined force and weight may be enough to dislodge decaying or improperly mounted mailboxes. The Town is not responsible for replacement of mailboxes damaged by snow moved during typical road maintenance.
Sod
The Town strives to limit the amount of damage to sod along sidewalks and curbs. Some damage is unavoidable, as the plows are clearing an extensive network of sidewalks and roads. Sod damage is reviewed in the spring following the winter season. If it is determined that there has been extensive damage, repairs will be completed with topsoil and seed only.