Swimming Lessons

Please inform the Instructor if your child is repeating the level. 

Pictures/video recording is not allowed - please see Parent's Day tab. 

Water is the only drink allowed on the pool deck. No food allowed.

Parents are invited on to the pool deck in the last 10 minutes of their child’s lesson. 5 minutes will be dedicated to taking pictures of your child’s swimming progress and 5 minutes will be dedicated for the Instructor to provide feedback about your child’s swimming progress. Speaking with your child’s Instructor mid-way through the session is a great way to find out what your child is doing well and what they still need to improve upon to meet the level criteria. We suggest that all participants, regardless of their abilities or feedback, come out regularly to our Leisure Swims to practice their skills.
We know how important pictures and videos are to create memories and record of your little swimmer’s amazing progress. Taking a picture of your child in the water is only permitted on this designated day during the last 10 minutes of the swim lesson. While we do ask that parent’s only take pictures of their child in the water, we do understand that sometimes it is unavoidable. If you are not comfortable with your child appearing in any photographs for religious or privacy purposes, please reach out to the Aquatics team and we will ensure that your child is removed from class during this time.

Classes will meet in the same location each week. Please wait with young children at the designated meeting area. Signs are posted around the pool to indicate where instructors will meet their children. Parents are required to wait at the designated meeting area with children under the age of 7.

We ask that all parents watch their child’s lessons from the viewing area. Watching the lesson from the pool viewing areas provides your child the opportunity to bond with their Instructor. Please do not leave the facility while the lesson is in progress.

• Outdoor shoes are not permitted on the pool deck or in the shower areas of the changerooms. Please remove your shoes or wear clean sandals or flip flops with traction.
• All swimmers are required to take a cleansing shower using soap and warm water before entering the pool deck.
• Pool fouling will result in pool closure. Please ensure that your child uses the restroom before class. We ask the students not to eat less than 30 minutes prior to their class. If your child is sick, we ask that they do not attend their class.

Make-up classes and refunds are not available to students who miss their class for illness or personal reasons.

Instructor Requests: We will do our best to accommodate instructor requests, but we cannot guarantee that requests will be granted. Please contact the Aquatic Programmer to make instructor requests once you have registered for a spot.

Replacement Instructors: We provide quality instruction in all of our programs and understand that Instructor consistency is key in developing trust. All our Instructors are fully certified and will periodically replace another Instructor. Each child’s swimming abilities are communicated to the replacement Instructor to ensure quality and consistency.

Every effort is made to keep lessons scheduled as advertised. However, due to registration numbers and waitlists, we may have to cancel and/or combine some classes. Staff will make every effort to notify in advance if swimming lessons are cancelled. Please ensure your email and phone number are up to date on the registration system. Occasionally, cancellations may happen on short notice due to unexpected situations such as pool fouling, facility cancellations, power failure, or mechanical difficulties. We apologize for any inconvenience this may cause. Weather cancellations will be announced on social media. You can follow BWG Leisure Services on the website bwgleisurecentre.ca or on Facebook bwgleisurecentre or Twitter BwgLeisure and Instagram bwgleisurecentre/ for cancellation announcements.

For the comfort of all patrons, children 7 years of age and older must use the appropriate change room of the gender with which they identify. If this is not suitable, a co-ed change room is available. Nudity is not permitted in the common areas of the co-ed change room. Cubicles are for changing purposes only. Do not leave your belongings in the change stalls. Please use the lockers provided and lock all items at all times.

There is a designated Supervisor on deck who is available to answer questions or concerns. They are lesson experts and can solve most problems quickly. Do not hesitate to speak to one of these talented staff members at any time during your lessons. Please do not wait until the last class.