Refund Policy
Registered Program Cancellation Policy
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A full refund will be provided for any programs that the Town cancels before the program start date.
Registered Programs Refund Policy
| Full Refund | Requests submitted prior to the first day of the program Note: Camps, Aquatic Leadership and Private lessons require five days’ notice. |
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| Pro-Rated Refund (based on remaining classes) | Requests to withdraw submitted before the second day of the program. Illness/Injury-related requests to withdraw submitted after the first day of the program. No pro-rated refunds will apply to Camps, Aquatic Leadership and Private lessons. |
| No Full or Pro-Rated Refund | Requests submitted after the second day of the program. Missed classes due to illness. |
| Make-up Classes | Not available for any reason. |
| Credit | When programs are cancelled by the Town due to unforeseen circumstances. |
| Transfers | Once a camp has started, no refunds or transfers are permitted. |
Membership Refund Policy
| Full Refund | Requests submitted up to 10 days after purchase for unused memberships |
|---|---|
| Pro-Rated Refund (based on remaining days/uses) | Illness/Injury-related requests |
| Credit (full or pro-rated) | Requests submitted within the membership terms |
Refund requests must be submitted in writing. Please submit refund request to: leisurecentre@townofbwg.com.
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